Trusted Offshore – Privacy Policy

This Privacy Policy sets out Trusted Offshore's obligations in line with the Privacy Act 1988 (Cth) (Australia). This policy also takes into consideration requirements under the General Data Protection Regulation (GDPR) as it applies to European Union (EU) residents who interact with us, as well as requirements under the California Consumer Privacy Act (CCPA). Where the terms 'information' or 'personal information' are used in this policy, they refer to both 'personal information' as defined under the Privacy Act and 'personal data' for the purposes of the GDPR (if applicable).

At Trusted Offshore, we value our clients, partners, and visitors, and we respect your privacy. We collect information about you through our website to improve your experience, provide our recruitment services, and communicate with you about our offerings. We do not sell or rent your personal information to third parties. As outlined in this policy, we may, under certain circumstances, share your information with third parties that provide services on our behalf or with whom we have partnered to deliver a particular product or service.

This Privacy Policy applies only to information collected online through trustedoffshore.com and describes the personal information we collect, why we collect it, how we use it, and when we may share it with third parties.

1. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

2. Information We Collect

We may collect the following types of personal information:

• Name, contact details, and job title;
• Business name and address;
• Email address and phone number;
• Information provided via our website, forms, or communications;
• Information necessary to provide our recruitment services;
• Information about your use of our website (including IP address, browser type, ISP, date/time stamps, referring/exit pages, clicks, and related analytics).

3. How We Collect Information

We may collect personal information:

• Directly from you (e.g., via email, phone, or our website);
• From third parties with your consent;
• Through publicly available sources or professional networking platforms (e.g., LinkedIn);
• Via cookies, log files, and web beacons.

4. Purpose of Collection

We use the information we collect to:

• Provide, operate, and maintain our website;
• Improve, personalise, and expand our services;
• Understand and analyse how you use our website;
• Develop new products, services, features, and functionality;
• Communicate with you, either directly or through one of our partners;
• Provide customer service, updates, and other information related to the website;
• Send you emails;
• Find and prevent fraud.

5. Cookies and Tracking

Like any other website, our website uses cookies to store information including visitor preferences and the pages visited. This helps optimise user experience by customising content based on browser type and other factors. You may adjust your browser settings to disable cookies, but some site features may be limited.

6. Third-Party Services and Advertising

We may engage third-party vendors, such as Google, which use DART cookies to serve ads based on your visit to our site and other sites on the Internet. You can opt out of DART cookies by visiting Google's ad and content network Privacy Policy: https://policies.google.com/technologies/ads. Note that we have no control over third-party cookies used by advertisers or ad networks.

7. International Transfers

As part of our offshore recruitment operations, personal information may be transferred to overseas recipients. We take reasonable steps to ensure that overseas recipients handle your information in accordance with applicable privacy standards, including contractual obligations or equivalent data protection measures.

8. Data Retention and Storage

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once no longer needed, we securely destroy or de-identify the information.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, but no system can be guaranteed 100% secure.

10. Access, Correction, and Complaints

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable timeframe. If you believe we have breached your privacy rights, you may file a complaint with us; we will investigate and respond within [X] days. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Children's Information

We do not knowingly collect personal identifiable information from children under 13. If you believe your child has provided us such information, please contact us and we will promptly remove it.

12. Your Rights under GDPR

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access your personal data;
• Request rectification or completion of inaccurate or incomplete data;
• Request erasure of your personal data under certain conditions;
• Request restriction of processing under certain conditions;
• Object to processing under certain conditions;
• Request data portability under certain conditions.

If you make a request, we will respond within one month. Please contact us to exercise these rights.

13. Your Rights under CCPA

Under the California Consumer Privacy Act (CCPA), California consumers have the right to:

• Request disclosure of the categories and specific pieces of personal data collected;
• Request deletion of personal data collected;
• Request that we do not sell your personal data.

If you make a request, we have one month to respond. Please contact us to exercise these rights.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with the effective date.